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Terms & Conditions

Please read these terms carefully before using our services

Terms and Conditions

Last updated: 26 June 2026

These Terms and Conditions (“Terms”) govern your access to and use of the AS OPTIK website (shop.optikaas.com), mobile application, products, and services (collectively, the “Platform”).

By using the Platform, you agree to these Terms. If you do not agree, you must not use our services.

We may update these Terms from time to time. The latest version will always be available on this page.

1. Definitions

  • Company / We / Us: AS-SIMEKS DOOEL Skopje (AS OPTIK)
  • Platform: Website, mobile application, and related digital services
  • Services: Eye-care services, optical products, repairs, appointments, and related offerings
  • User / You: Any person using the Platform
  • Products: All goods sold through the Platform or in-store

2. Account and Registration

To use certain features, you may need to create an account.

You agree to:

  • Provide accurate and complete information
  • Keep login credentials secure
  • Be responsible for all activity under your account

You must have legal capacity to enter into a contract. Minors may use the Platform only under supervision of a parent or legal guardian.

You may register using email or third-party services such as Apple, Google, or Facebook.

3. Products and Services

We provide:

  • Optical products (glasses, lenses, accessories)
  • Eye examinations and optical services
  • Repair services

All products are subject to availability. We strive for accuracy in descriptions but do not guarantee that all content is error-free.

4. Pricing

All prices are shown in local currency and include applicable taxes unless stated otherwise.

We reserve the right to:

  • Update prices at any time
  • Correct pricing errors
  • Cancel orders affected by obvious pricing mistakes or system errors

If a pricing error occurs, we may cancel the order and refund any payments received.

5. Orders and Contract Formation

By placing an order, you make an offer to purchase.

A binding contract is formed only when we confirm your order (e.g., confirmation email or dispatch confirmation).

We may:

  • Accept or reject orders
  • Limit quantities
  • Cancel orders due to fraud, stock issues, or pricing errors

You are responsible for providing accurate delivery and order information.

6. Payment

We accept various payment methods including:

  • Card payments
  • Apple Pay / Google Pay
  • Cash on delivery (if available)
  • Installment financing

We do not store full card details or CVV codes. Payments are processed securely by third-party providers (e.g., Bankart, IXOPAY).

Installment financing is provided by IuteCredit, under their own terms and approval process.

7. Prescriptions and Medical Products

Certain products require a valid prescription.

Prescriptions should generally not be older than 2 years, unless otherwise required by medical advice.

You are responsible for ensuring all prescription data provided is correct.

We may request verification before fulfilling orders.

8. Eye Exams and Appointments

Appointments can be booked via the Platform.

  • Please arrive on time
  • Missed appointments may be subject to cancellation policies
  • We may reschedule appointments if necessary

Eye examinations are performed by qualified professionals and are not automated services.

9. Repair Services

When submitting items for repair:

  • We may inspect and document the item
  • A quote may be provided before repair
  • Some repairs involve risk due to item condition

We are not responsible for pre-existing damage or unavoidable risks during repair.

10. Shipping and Delivery

Delivery times are estimates only and may vary.

We are not responsible for delays caused by:

  • Courier services
  • Customs or external factors
  • Events outside our control

Risk transfers to you when the product is received by you or an authorized person.

11. Returns and Refunds

You may have the right to withdraw from a purchase within 14 days of receiving goods, in accordance with applicable consumer law.

Returns are accepted only if products are:

  • Unused
  • In original condition and packaging

Exclusions:

  • Prescription lenses and custom-made products
  • Hygienic products once opened (e.g., contact lenses)

Defective products are handled under warranty and applicable law.

Refunds are processed after returned items are received and inspected.

12. Warranty

Products may include manufacturer warranties.

Warranty does not cover:

  • Misuse or improper handling
  • Accidental damage
  • Normal wear and tear
  • Unauthorized repairs or modifications

Statutory consumer rights remain unaffected.

13. Loyalty Program and Promotions

Loyalty points:

  • Have no cash value
  • Are non-transferable
  • May expire

Promotions and discounts:

  • Are subject to specific conditions
  • May be limited or withdrawn at any time
  • Cannot be exchanged for cash

14. Digital Tools Disclaimer

Digital features (e.g. virtual try-on, PD measurement, face tools) are provided for convenience only.

They:

  • Are not medical devices
  • Do not replace professional eye examinations
  • Should not be used for medical decisions

15. User Content

You may submit content such as reviews.

You confirm:

  • Content is accurate
  • You have the right to publish it

We may remove content that is inappropriate, illegal, or misleading.

We may use submitted content for service-related purposes.

16. Mobile Application

You are granted a limited, non-exclusive, non-transferable license to use the app.

You may not:

  • Copy or modify the app
  • Reverse engineer it
  • Distribute it

Apple and Google are not responsible for the operation of the app or support of services.

17. Intellectual Property

All content on the Platform (text, images, logos, design, software) belongs to AS OPTIK or its licensors.

You may not:

  • Copy
  • Reproduce
  • Sell
  • Distribute

without written permission.

18. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for misuse of products

Nothing limits liability that cannot be excluded under applicable law.

19. Service Changes

We may:

  • Modify or discontinue services
  • Suspend accounts where necessary
  • Restrict access for security or misuse reasons

20. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including:

  • Natural disasters
  • War or conflict
  • Internet or infrastructure failures
  • Strikes or supply chain issues

21. Dispute Resolution

We encourage you to contact us first to resolve any issue.

Consumers may also use applicable dispute resolution mechanisms in their jurisdiction.

22. Privacy

Your personal data is processed according to our Privacy Policy, which forms part of these Terms.

23. Governing Law

These Terms are governed by the laws of North Macedonia, unless mandatory consumer protection laws in your country of residence apply.

24. Contact

AS-SIMEKS DOOEL Skopje (AS OPTIK)
Email: optika.as@live.com
Phone: +389 78 335 229
Website: https://shop.optikaas.com

Tax Number: MK4030992156202

Registration Number: 4541367