Returns & Refunds
Our hassle-free return policy
14-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If you're not happy, we offer free returns within 14 days.
Return Policy
1. General Return Policy
At AS OPTIK, we want you to be fully satisfied with your purchase.
You may return most eligible items within 14 days of delivery for a refund or exchange, provided that all return conditions are met.
For online purchases, this 14-day period aligns with standard consumer protection rights applicable to distance sales.
2. Return Conditions
To qualify for a return, items must:
- Be in original, unused, and resalable condition
- Include original packaging, tags, and accessories
- Be accompanied by proof of purchase (receipt or order confirmation)
AS OPTIK reserves the right to refuse returns that do not meet these conditions.
3. Eligible Items for Return
The following items may be returned within 14 days:
- Optical frames in original condition
- Sunglasses (unused and undamaged)
- Accessories (cases, cleaning kits, etc.)
- Unopened contact lens boxes
4. Non-Returnable Items
For hygiene, safety, and customization reasons, the following items cannot be returned:
- Prescription lenses (custom-made according to your prescription)
- Custom-made eyewear products
- Opened contact lens packages
- Products damaged due to misuse or negligence
- Items without original packaging
Return Process
Contact Us
Reach out to our support team to initiate a return
Pack Items
Securely pack items in original packaging
Ship or Drop Off
Send the package or bring it to our store
Get Refund
Receive your refund within 5-7 business days
Refund Information
6. Refunds
- Refunds are issued to the original payment method
- Processing time: 5–7 business days after approval
- Shipping costs are non-refundable unless the return is due to our error
7. Exchanges
We are happy to offer exchanges for size, color, or model depending on availability. Please contact support to arrange an exchange.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo or video evidence.
We will replace the item or issue a refund where applicable.
9. Important Notes
- Prescription lenses are custom-made and non-returnable unless defective
- Opened hygiene products (such as contact lenses) cannot be returned
- AS OPTIK reserves the right to inspect all returned items before approval