Returns & Refunds
Our hassle-free return policy
30-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If you're not happy, we offer free returns within 30 days.
Return Policy
You may return most items within 30 days of delivery for a full refund:
- Items must be in original, unused condition
- Original packaging must be included
- Proof of purchase is required
Eligible for Return
The following items can be returned:
- Frames and sunglasses in original condition
- Accessories and cases
- Unopened contact lens boxes
Not Eligible for Return
- Prescription lenses (custom made to order)
- Opened contact lens packages
- Products damaged due to misuse
- Items without original packaging
Return Process
1
Contact Us
Reach out to our support team to initiate a return
2
Pack Items
Securely pack items in original packaging
3
Ship or Drop Off
Send the package or bring it to our store
4
Get Refund
Receive your refund within 5-7 business days
Refund Information
Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned items.
Exchanges
Need a different size or color? We're happy to exchange items. Contact us to arrange an exchange.
Questions?
If you have any questions about returns, please don't hesitate to contact us.