Privacy Policy
How we protect your personal information
Introduction
At AS OPTIK, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains in detail how we collect, use, store, process, and safeguard your personal information when you use our website, mobile application (iOS), or any related services.
We believe transparency is essential in building trust, especially in healthcare-related services such as eyewear and vision care. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you do not agree with this policy, please do not use our services.
Information We Collect
We collect different types of information depending on how you interact with AS OPTIK.
2.1 Information You Provide Directly
When you create an account, place an order, or contact us, you may provide:
- Full legal name
- Email address
- Phone number
- Shipping and billing address
- Date of birth (if required for prescription verification)
- Payment information (processed securely via third-party payment providers)
- Prescription details for eyewear products
- Eye examination results or vision-related medical information you voluntarily provide
- Account credentials and preferences
- Customer support communications
2.2 Health-Related Information
Because OptiCare provides eyewear and vision-related services, you may share sensitive health-related data, including:
- Prescription strength (diopters, astigmatism values, etc.)
- Eye examination records
- Vision correction history
- Information provided by optometrists or eye care professionals
We treat this information with extra care and enhanced security measures.
2.3 Automatically Collected Information
When you use our website or iOS application, we may automatically collect:
- Device type and operating system
- IP address
- Browser type
- App usage data (screens visited, actions taken)
- Approximate location (based on IP, not precise GPS unless explicitly enabled)
- Log data and crash reports
How We Use Your Information
We use your personal data for the following purposes:
3.1 Service Delivery
- Processing eyewear orders
- Preparing prescription lenses accurately
- Managing shipping and delivery
- Providing order tracking and updates
3.2 Customer Support
- Responding to inquiries and requests
- Resolving issues related to orders or prescriptions
- Providing after-sales assistance
3.3 Personalization
- Recommending eyewear products based on your prescription and preferences
- Improving your browsing experience
- Saving your preferences for future visits
3.4 Business Operations
- Improving our products and services
- Conducting analytics and performance monitoring
- Detecting and preventing fraud or misuse
- Maintaining security of our systems
3.5 Legal and Regulatory Compliance
- Complying with applicable laws and healthcare regulations
- Maintaining tax and accounting records
• • Responding to lawful requests from authorities
Data Security
5. Data Sharing and Disclosure
We do not sell or rent your personal data.
However, we may share your information with trusted third parties only when necessary:
5.1 Service Providers
- Payment processors (for secure transactions)
- Delivery and logistics companies
- Cloud hosting and data storage providers
- Email and communication service providers
- Customer support platforms
5.2 Professional Partners
- Licensed optometrists or eye care professionals (only when required for prescription validation)
5.3 Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to court orders or government requests
- Protect our legal rights or prevent fraud
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
6. Data Security
We take data security seriously and implement appropriate technical and organizational measures, including:
- SSL/TLS encryption for data transmission
- Secure cloud infrastructure
- Restricted access to personal data
- Regular security audits and monitoring
- Authentication and access control systems
- Secure storage of sensitive health-related data
Despite these measures, no digital system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Providing ongoing services
- Maintaining order history
- Legal and tax obligations
- Resolving disputes
When data is no longer required, it is securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Keep users logged in
- Analyze website traffic and performance
- Improve navigation and usability
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our services.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion (“right to be forgotten”)
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent (where applicable)
To exercise any of these rights, please contact us using the information provided below.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without verified parental consent.
If we become aware that we have collected data from a child without proper consent, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your place of residence, including countries that may not have the same level of data protection laws.
In such cases, we ensure appropriate safeguards are in place to protect your personal data.
12. Third-Party Services
Our website and app may contain links or integrations with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates means you accept the revised policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us:
AS OPTIK Support
Email: optika.as@live.com
Phone: +38978335229
Address: Cvetan Dimov bb, 1000 Skopje, North Macedonia