FAQ

Standard shipping takes 2-5 business days. Express shipping is available for 1-2 day delivery. Store pickup orders are usually ready the same or next day.

Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order on our website using your order number.

We accept cash on delivery, bank transfers, and all major credit/debit cards. Payment is secure and encrypted.

Yes, you need a valid prescription for prescription eyewear. You can use a prescription from your eye doctor or get an eye exam at our store.

Eye prescriptions are typically valid for 2 years. However, we recommend annual eye exams to ensure your prescription is up to date.

Yes, we can fill prescriptions from any licensed optometrist or ophthalmologist. Just enter your prescription details when ordering or email us a copy.

We offer a 30-day satisfaction guarantee. You can return most items within 30 days for a full refund. Items must be in original condition with packaging.

Prescription lenses are custom-made and cannot be returned unless there's a manufacturing defect. However, we offer adjustments and remakes if the prescription is incorrect.

Refunds are processed within 5-7 business days after we receive and inspect the returned items.

Your contact lens prescription includes all the information you need: base curve, diameter, and power. If you're unsure, our team can help you choose the right lenses.

Yes! We offer contact lens trial fittings at our store. Our optometrist will help you find the most comfortable lenses for your eyes.